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C3
CRM Architecture
CRM Implementation Document

C3 Proposed CRM Architecture

Migrating from Salesforce to HubSpot Enterprise. This Custom Object schema handles multi-tier vendor relationships and location-based tracking across 20+ site deals. One relational path from Company to TSD. 360-degree visibility on every account.

Phase 1

Foundation

Build the relational core. Custom Objects follow a strict path: Company to Contact to Deal to Location to Vendor to TSD to Products. No more spaghetti.

Phase 2

Pipelines and Automation

Three pipeline engines replace the single pipeline. Automated IPR submission eliminates manual data transposition into TSD portals. No more jacked billing from typos.

Phase 3

Service Delivery

Connect what you sell to what you deliver. Bidirectional ClickUp sync. Hour tracking with hard locks at 80% and 100%. Automated renewals 90 days before contract end.

Phase 5

AI Layer

HubSpot is the UI. Supabase is the brain. ChatC3 searches across Fathom transcripts, Outlook emails, Teams discussions. Ask: "Which Comcast contracts expire in Q3 with support issues?" Get an answer in seconds.